Nationwide Insurance TV Commercial, 'Impersonal'

At the bank, grocery store and even the coffee shop, things aren't going so smoothly for this guy. He has to scan and re-scan every item at the store, and apparently he is known by the baristas as "Man blue shirt." He can't even get a drone to properly deliver his online purchases. Also, "representative" has become a new favorite word of his... but not really. Things were going so awfully for him, in fact, that the Nationwide Insurance agent received a big hug when he helped the guy out after a car crash.